Prophylactic paracetamol

Are you aware that from 1 September 2015, England, Scotland and Wales became the first countries in the world to offer babies a vaccine against meningitis and septicaemia caused by meningococcal B infection as part of a national immunisation programme? This has led to...

Validation, qualification and calibration

Validation, qualification and calibration are not just one-off activities. They must be carried out on an on-going basis if a facility’s development, operation and maintenance are going to continue to meet all regulatory requirements. Validation involves the...

What do Chaperones do?

Please ensure your chaperones are trained as they may be called upon to do any of the following …….   Providing emotional comfort and reassurance to patients To assist in the examination, for example carrying out blood pressure checks or blood tests To act as an...

Where do I look for changes in Clinical Governance?

Changes agreed to the community pharmacy contractual framework in September 2014 included amendment of the clinical audit and patient safety incident reporting requirements. The amended requirements will be detailed in an updated version of the PSNC and NHS Employers...

Has your customer or patient been poached?

If your patient has inadvertently registered with another pharmacy, having been sent a promotional leaflet by another pharmacy what can you do ?   Offer to assist them in undoing that (nomination for EPS can be reset on the patient’s request and you can assist...

Charging for delivering NHS prescriptions, can you do it?

Frequently we are asked to review distance selling pharmacy applications and often the author has included charging the customer for their delivery in their SOPs or their business plan. This is not allowed, as pharmacies are not permitted to charge for the delivery of...