Our Current vacancies:

Quality Assurance Team Member

We are currently looking for a Quality Assurance Analyst to join a leading company based in Hampshire. This is an exciting opportunity for a Quality Assurance Team Member who wants to further develop their career.

Role Requirements:

• To complete regular audit checks on external communication with clients providing feedback to the applicable RP
• Complete monthly checks on client documentation providing feedback to the applicable RP.
• To take responsibility for resolving client complaints and ensuring adequate responses to those complaints within identified timeframes
• Liaise with other areas as required to gather the facts of each complaint
• Make decisions on the validity of each complaint and recommended corrective action
• Issue decisions to clients and seek feedback on our complaint handling process
• To manage all Quality records and documentation
• Aid in the review and implementation of the PCL quality system.
• Aid the RP in completion of Quality documentation for our clients.
• Aid the RP with external audits
• Provide RP support on their responsiblities
• Ensure that only current issues of documents are available at point of use (both hard copy and electronic copy)

Please contact us for more details at [email protected] or call 01252 375362