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Customers?
‘Who is our customer?’ sounds like a silly question. Someone walks into my pharmacy presenting a prescription, it’s obvious isn’t it? Well yes and no, if the prescription is for that person then they certainly are a customer, but if the person is the patient’s...
Get in right first time!
Despite the exception from the Pharmaceutical Needs Assessment (PNA) for new Distance Selling Pharmacy contracts, the application process is a tricky one and unless every detail is thought through you could be opening yourself up to representations being made against...
Are you wholesaling in the USA?
So how do you do your bona fides checks on new customers and new suppliers? Do you know where your medicines are being exported to or ending up and what responsibilities do you have? News this week of the FDA sending marshalls into a pharmaceuticals company and...