Customers?

‘Who is our customer?’ sounds like a silly question. Someone walks into my pharmacy presenting a prescription, it’s obvious isn’t it? Well yes and no, if the prescription is for that person then they certainly are a customer, but if the person is the patient’s...

Scared!?!

In the next few lines I am probably going to show myself up as a bit of a chicken, and certainly demonstrate a dubious taste in ‘music’. I have been reminded over the last couple of days of a ‘song’ (if you have heard it you will know why I have written it as ‘song’)...

Why so Angry all the Time?

Is it me or are we getting angrier? Actually thinking about it, it’s probably more accurate to say more irritable and less able to control that irritation. Crime figures and other related statistics seem to show that we are becoming a less aggressive society...

Warm and Fuzzy

It’s Red Nose Day and today is a day to be genuinely proud to be British. Last year’s Sport Relief raised £71.8m, that’s almost exactly £1 for every man, woman and child in the country, pretty amazing considering we are just emerging from one of the deepest and...