Identity Checks

Over the years there have been a number of warnings issued by the MHRA that inform organisations to be alert to callers impersonating their staff (the latest of these being the 1th February, 2015). Although these warnings are specific to the impersonation of MHRA...

When is more, less? – Standard Operating Procedures

During the course of our work we see many SOPs and often come across procedures that are difficult to read and do not clearly describe the procedure. A long SOP does not necessarily make it a good one! When writing an SOP it is worth thinking about what its purpose is...

Now or never?

Having spent over twenty years writing plans for the future and pointing out what is under-utilised the pharmacy world has been very slow in influencing, in a significant manner, the commissioning and implementation of this alternative world. Many models are still...

CQC ‘Outstanding’ for Frimley Park Hospital

England’s Chief Inspector of Hospitals recently awarded their first ‘Outstanding’ rating to Frimley Park Hospital. The hospital’s chief executive, Andrew Morris, remarked on “the emphasis on team working and cooperation across specialities” as major influencers in...