Quality & Professionalism & Whistleblowing ?

by | Sep 7, 2013 | Blog, Community Pharmacy, Pharmacy Suppliers

It is a wet Saturday  morning and I am having a coffee and reading  the  headlines in my Pharmaceutical Journal , I  have stumbled on the article

“Warning for pharmacist guilty of motoring offences ”

The young man had been rather heavy with his right foot on several occasions and light with the right hand when asked to provide details of the driver at the time of the  incident, he also made a very  flippant  remark as to  why  he had not reported his convictions to the Registrar.

The Registrar commented :

” Professional regulations only  work s if professionals reveal to their regulators all matters which the  public would consider the  regulator has to  investigate ” and the  young man was issues with a warning  part of which stated:

“……… must understand that  he must  not do  anything in his private life that will lessen public confidence in the  profession”

This is a stark reminder to us all  and I  know that  over the years I have been caught by a speed camera and it might not  have crossed my  mind to inform my  regulator.

I  am also reflecting on the  article  ” RPS says locum pharmacists should be protected when they whistle-blow”. I feel this is long overdue and the old school we all stick together and do not discredit a fellow healthcare professional have gone be it  Doctor or Pharmacist have gone. I have  worked  as a locum on occasion , and  I  have come across examples of bad practice , patient safety issues, and potentially dangerous conditions in a pharmacy and have often reflected on the course of actions available to me  as a  locum just there for the day. Mostly I would just  not  take a booking there again! It is even harder now for locums as the work is harder to  come by.

The GPhC and PRS have issued guidelines on raising concerns and whistle-blower and  CQC also run a whistle-blowing telephone line for people concerned about  care.

Currently Pharmacist are  not covered by the Public Health  Disclosure Act (PIDA)  and this makes it very  difficult  for them to  speak in confidence about public interest concerns.

We are all professionals and I  am also sure that Superintendent Pharmacists and Responsible People ( MHRA)  would welcome reports from locums and staff.  Speaking as a Contract RP , I  am responsible for the actions of my wholesalers and their staff  but  I  cannot  be there all the time and I  rely  on people following their QMS , conducting self audits and also having a transparent learning culture. I encourage all the staff  not to  be frightened to  bring issues to the table and we will find the  root cause of the deviation or complaint and take the appropriate corrective action. IT is  much better for staff to raise the issues than a customer or a regulator.

 

 

 

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