Where do I look for changes in Clinical Governance?

Changes agreed to the community pharmacy contractual framework in September 2014 included amendment of the clinical audit and patient safety incident reporting requirements. The amended requirements will be detailed in an updated version of the PSNC and NHS Employers...

Has your customer or patient been poached?

If your patient has inadvertently registered with another pharmacy, having been sent a promotional leaflet by another pharmacy what can you do ?   Offer to assist them in undoing that (nomination for EPS can be reset on the patient’s request and you can assist...

Charging for delivering NHS prescriptions, can you do it?

Frequently we are asked to review distance selling pharmacy applications and often the author has included charging the customer for their delivery in their SOPs or their business plan. This is not allowed, as pharmacies are not permitted to charge for the delivery of...

What should you look for in an outsourcing partner ?

Outsourcing should be considered in small and large organisation where where an expert third party is more effective and economical. The alternative is to  employ and train  in-house experts or retrain existing team members. Quality Expertise can be sought in diverse...

The Duty To Share: effective 1 October 2015

The Health and Social Care (Safety and Equality) Act 2015 introduced a new legal duty for Health and adult Social Care bodies to share information where this could facilitate the care of the individual. There is a requirement for organisations to use a consistent...

Pharmaceutical Care: who is it dependent upon?

Pharmaceutical Care is a term that has been evolving for a couple of decades now.  In 1990 Hepler and Strand first defined the term as “the responsible provision of drug therapy for the purpose of achieving definite outcomes that improve a patient’s quality of...

Devices law suits in the USA

Devices law suits in the USA – Litigation costs are rising. – Provision for litigation should be made in every device manufactures budget especially if they trade in the USA.   A large devices manufacturer of ostomy, continence, urology, and wound and skin care...