Now or never?

Having spent over twenty years writing plans for the future and pointing out what is under-utilised the pharmacy world has been very slow in influencing, in a significant manner, the commissioning and implementation of this alternative world. Many models are still...

CQC ‘Outstanding’ for Frimley Park Hospital

England’s Chief Inspector of Hospitals recently awarded their first ‘Outstanding’ rating to Frimley Park Hospital. The hospital’s chief executive, Andrew Morris, remarked on “the emphasis on team working and cooperation across specialities” as major influencers in...

GPs, How Do You Rate?

The CQC have recently published 75 reports on the quality of care provided by GP practices that have been inspected under the new approach and 60 of those have been found to be good or outstanding which means that 15 have been found to be requiring improvement or in...

Display of your CQC rating

From 1 April 2015 providers will have a legal requirement to display their Care Quality Commission (CQC) rating in their premises and online through their website. The CQC are providing guidance to suppliers on how they should display their rating. They also plan to...

Instilling “Quality-Conscience”

Instead of monitoring the signs around us of quality failure, such as the worrying observation that since the early 1990’s the number of product recalls reported by consumer product safety commissioners around the world has increased by almost 5 times, let us turn...

Managing Change in an Organisation

One of the most common non-conformities that I see when auditing against the GDP Guidelines (or, in a previous life as an ISO auditor) is the lack of documented management when it comes to change. Of course businesses need to be flexible and move within quickly...